8x8 Contact Center Agent Desktop Single Sign On Failed

Symptom

Users in Agent Workspace get an error message that reads, "The single sign on failed. If problem persists, please contact your administrator for further assistance."

• User's SSO login works.

• In the 8x8 Application Panel, select Contact Center Agent Workspace.

• With a new browser tab open for Agent Workspace, you see the error message, "The single sign on failed. If problem persists, please contact your administrator for further assistance."

• Other users can access Agent Workspace without error.

Applies To

• Agent Workspace

Resolution

The user's IP address needs to be added to the allowed IP address list.

1. Log in to Configuration Manager for Contact Center.

2. Select Security.

3. Select IP Address Restriction.

4. Adjust the existing allowed IP addresses, or Add Allowed IP Range.

Cause

The affected user's IP address has not been allowed.

Additional Information

For more details see the following documentation:

• Enhanced System Access Authentication

• Authorize IP Access via Email