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Create a Call Queue in Admin Console

  • Updated on Jun 29, 2026
  • Published on May 21, 2026
  • 1 minute(s) read
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Objective

Create a Call Queue in 8x8 Admin Console.  

Applies To

  • 8x8 Admin Console

  • Call Queues

Procedure

  1. Log in to 8x8 Admin Console. 

  2. Select Call Queues
    2019-08-19_14-22-37.png

  3. Select Create Call Queue.
    2019-02-07_11-22-23.png

    Your title goes here

    If you have not created a Call Queue before, select Create Call Queue in the middle of the page.
    2019-02-07_11-17-17.png

Question: Can a person bypass the IVR message in a Call Queue?

Answer: No. If a prerecorded message is playing, callers must listen to it in full before they can press a key to route to voicemail. As a workaround, you can add a short note at the beginning of your recording letting callers know they can press 2 to skip straight to voicemail.

Important Note

The initial queue greeting will only play if all agents are currently busy.

Question: What type of license needs to be enabled for a user to become a member of a Call Queue?

Answer: Users need a user's profile that has at least an X1 license assigned to it before it can be added to a Call Queue.

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