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Enable Option for Callers Waiting In Queue to Leave Voicemail in 8x8 Admin Console

  • Published on May 21, 2026
  • 1 minute(s) read
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Objective

Enable the option for callers waiting in queue to press 2 to be transferred to the Call Queue voicemail.

Applies To

  • Admin Console
  • Call Queues

Procedure

  1. Log in to Admin Console.
  2. Select Call Queues.
  3. Select Edit (pencil icon).
  4. Select IVR Message to expand that section.
  5. Select the switch next to Allow callers to leave voicemail. When enabled the switch will be blue and positioned to the right.
  6. Select Save.

Additional Information

Enabling this does not notify the caller that the option is available. At least one of the audio files (Initial Queue Greeting, Music-on-hold, or Repeating Queue Message) should be modified to include the notification. Usually this notification is contained in the Repeating Queue Message. For more information, see:
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