Create an Auto Attendant Greeting in 8x8 Admin Console

Objective

Create an Auto Attendant greeting in Admin Console.

Applies To

• Admin Console

• Auto Attendant

Procedure

Step 1: Log in to Admin Console

1. Log in to the 8x8 Admin Console.

2. Click Auto Attendants.

Step 2: Create or Edit an Auto Attendant

• To create a new Auto Attendant, click Create Auto Attendant.

• To update an existing Auto Attendant, click the Edit (pencil) icon next to the Auto Attendant.

Step 3: Select the Call Handling Menu

1. In the Call Handling Menus section, select the menu where you want to add or update a greeting.

Note:

You must assign a Site to the Auto Attendant before the Call Handling Menus are available.

Step 4: Choose a Greeting Option

You can configure the greeting in one of the following ways:

1. Use Text-to-Speech

   • Enter the text you want read aloud by an automated voice.

   • Click Save.
     

2. Skip Playing Prompt

• No greeting is played.

• Calls go directly to the menu options.

• Click Save.

• Play Audio (Recorded Greeting) and then click Select File, then continue to Step 5 to record a greeting.

1. Step 5: Record an Audio Greeting

2. Click + Create Audio Files.

3. From the pop-up menu, select By Calling a Number to Record

4. Enter:

   • A name for the recording

   • The phone number or extension to call

5. Click Call Now.

6. Answer the call and record your greeting.

7. Save the recording.

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8. Result

   Your Auto Attendant greeting is now saved and will play for callers based on your configured menu settings.

   Step 6: Confirm and Finish

9. Wait for confirmation that the audio file has uploaded successfully.

10. Click Finished only after receiving the confirmation.

11. End the call.