Define a Role With Granular Control in Configuration Manager for 8x8 Contact Center

Objective

Define a role with granular control in Configuration Manager for Contact Center.

Applies To

• Configuration Manager for Contact Center

Procedure

1. From the Configuration Menu, open Security.

2. Go to the Roles tab.

3. Create a new role, or edit an existing role.

4. In the Permissions tab of the role settings, select the Edit Individual Settings check box for Agents, Queues, Scripts, or Channels.

5. From the list of available items, assign individual permissions such as details, edit, or delete. The Individual Permissions Assignment window opens.