Unable to Make Outbound Calls in 8x8 Contact Center

Symptom

Agents are unable to make outbound calls in 8x8 Contact Center.

Applies To

• 8x8 Contact Center

• Configuration Manager for Contact Center

• Outbound Calls

Resolution

Check Outbound Codes

1. Log in to Configuration Manager for Contact Center.

2. Click Outbound Phone Codes.

3. Under Active check the box for the code that needs to be active.

4. Click Save.

Cause

This can happen if a phone number has been recently removed or deleted from the 8x8 account.

Additional Information

Try clearing browser cache and cookies, and if the issue persists, Create a Case with 8x8 Support.