System Requirements
Operating System
Windows 10 and newer
MacOS 11 Big Sur and newer
MacOS 10.15 Catalina is no longer supported starting with 8.20
Hardware Requirements
1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
16 GB of available hard disk space (32-bit) or 20 GB (64-bit)
Bandwidth
Minimum 1.5 Mbps down/up (Cable modem, DSL, or better)
For a complete list of requirements, refer to the X Series Technical Requirements.
What's new in this release?
Version 8.35 published on 06/18/26. The key features in 8x8 Work for Desktop v 8.35 are:
Larger Incoming Call Banner
Need better call visibility during busy work sessions? Incoming call banners now display larger and more prominently to help you answer faster and reduce missed calls.
Call banners automatically appear across your 8x8 Work Desktop and Web interface when calls arrive.
The enhanced size makes calls visible even when you're multitasking across multiple applications.
AI Receptionist Call Context
Start every conversation prepared instead of asking "How can I help you?" AI-generated caller summaries now appear with incoming calls to provide conversation context before you answer.
Caller context displays automatically when calls arrive through your AI Receptionist.
Review the summary during the incoming call banner to understand why the caller is reaching out.
Various fixes and enhancements
Fixed a bug where a call was incorrectly terminated on WorkD/W when it was received via a Ring Group or Call Queue and the user answered it from a deskphone
Accessibility improvements in the general area
Windows Users
8x8 Work for Desktop v 7.7, and later, provides two packages for Windows. The two packages are fundamentally different, using different deployment and update mechanisms. We recommend reading the following carefully before using either of them.
EXE Version for Per-User Deployment
The .exe version is meant for users that have their own machines and can install upgrades on their own without their company controlling the updates they install.
What to Consider
EXE version will be installed to %LOCALAPPDATA%.
Automatic updates are downloaded and installed for the user. (In previous versions, users were prompted to install the update.)
No need for maintenance — Work for Desktop will keep itself up-to-date and secure.
Work for Desktop will check for updates every time the user signs in or once every 24 hours. Users can also check for updates manually. The updates are downloaded in the background without user intervention
If there is an update to be installed, Work for Desktop will apply the update automatically when the user signs into Work for Desktop. If the user has not installed an update three days after it was downloaded, they will see a Relaunch to Install banner. They can click the link and install the update.
Download and install 8x8 Work for Desktop for PC (EXE file).
MSI for Machine-Wide Installation
The Windows Installer file (MSI) package installs 8x8 Work for Desktop machine-wide to the Program Files folder. By installing in the Program Files folder, it can be used by multiple users on one computer. This package is best for companies that want to control the version that their users receive.
What to Consider
Single installation on a machine that multiple users that use the computer can leverage.
IT Admins are required to keep 8x8 Work for Desktop up-to-date and secure.
Download and install 8x8 Work for Desktop for PC (MSI file).
macOS Users
Download and install 8x8 Work for Desktop for macOS (Intel) (DMG file).
Download and install 8x8 Work for Desktop for macOS (M1, M2, M3 & M4) (DMG file).
By clicking to download above, you acknowledge and accept the 8x8 Terms of Use and (where applicable) the 8x8 Beta Services Terms of Use.