Filter Spam Emails in 8x8 Contact Center

Objective

Filter out spam messages within 8x8 Contact Center.

Applies To

• Email

• 8x8 Contact Center

Procedure

This configuration option must be set by an admin with access to Configuration Manager for Contact Center.

Tenant Configuration

1. Log in to Configuration Manager for Contact Center.

2. On the Home page, select the Profile tab.
   

3. On the right side of the page, locate the Tenant Email - SPAM Filtering Parameters section.

4. Select a Spam Threshold Level from the drop-down.

5. Enter email addresses you have identified as spam addresses in the Spam Black List field.

6. If you have received an email that was incorrectly listed as spam, you can enter those email addresses in the Spam White List field.

7. Select Save.

Script Configuration

The Spam Black/White List is checked by adding a Check Spam script object to the email script to route the emails as you configure.

1. On the Scripts page, select the Email tab.

2. Locate your Script and click Edit.

3. On the Script tab, add a Check Spam Object.

4. Configure where to route emails for the "is spam" and "is not spam" outcomes.

5. Select Save.