Objective
Change the length of time a call is presented to an 8x8 Contact Center agent before they are put on Break status and the call is presented to the next available agent.
Applies To
8x8 Contact Center
Interation Offer Timeout
Procedure
Log in to Configuration Manager for Contact Center as an administrator.
Select Users.
Select the agent for which you would like to make the change.
Navigate to Properties.
There will be a drop down box next to Interaction offer timeout. From this drop-down box you can change the length of time a call is offered to an agent.
You can also manually enter a time in this box between 15-60 seconds.
Click Save.
