Objective
Change post-processing timeout for an 8x8 Contact Center agent.
Applies To
8x8 Contact Center
Post-Processing
Procedure
This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.
Log in to Configuration Manager for Contact Center.
Select Queues/Skills.
Select Edit (pencil icon).
Select the desired time from the Post-Processing Timeout options.
Note:
If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.
Select Save.
