Overview
The Fuze platform and all associated user tools was decommissioned on December 31, 2025, at 11:59 pm PT. This action was part of 8x8's strategic decision to transition all customers to the more advanced 8x8 platform. This date was thoroughly communicated to all Fuze customers since 2024.
Applies To
Fuze
Which services are permanently unavailable starting January 1, 2026?
As of January 1, 2026, the Fuze application stack and associated production infrastructure in all data centers are permanently decommissioned.
Fuze Unified Communications (UC) Clients: All calling, chat, and meetings functionality via Fuze desktop, mobile, and web applications.
Fuze Infrastructure: Fuze Contact Center workloads and Fuze Hub provisioning or configuration changes.
Data and Recordings: All Fuze call recordings, analytics, and historical data.
Support Channels: Fuze Community and case creation via the legacy Fuze email system.
Data Retrieval Policy
Customers were provided a defined window to retrieve all call recordings, reports, and other data from the Fuze platform prior to the End-of-Life date. As of January 1, 2026, there is no mechanism or exception to retrieve any data from the decommissioned Fuze platform.
Contact Support
For assistance regarding your transition or billing, please contact your Account Representative or the 8x8 Support team.