The Billing category is your resource for managing every stage of your 8x8 billing experience. Whether you're getting set up through Billing Onboarding, learning to read and interpret your charges in View & Understanding Bills, handling payments and disputes in Payment Management, or resolving adjustments and account changes in Post Billing — you'll find everything you need to manage your billing from start to finish
Billing Onboarding
Billing Onboarding covers the foundational steps for getting established in the 8x8 billing system, including new customer portal access, platform transitions for Fuze users, and required vendor documentation by region.
View & Understand Bills
View & Understanding Bills covers how to read and interpret your 8x8 billing statement, including charge breakdowns by extension, usage-based billing for SMS/MMS and Contact Center, international charges, E911 fees, and how billing transitions affect your account.
Payment Management
Payment Management covers the tools and steps for paying your 8x8 bill, including setting up and managing autopay, updating payment methods, and resolving declined credit card transactions.
Post Billing
Post Billing covers actions taken after a bill is issued, including disputing charges, managing billing contacts and cost centers, transferring account ownership, understanding credits and refunds, and opening cases with 8x8 Billing Support.