There are two different things people mean by "billing email". This article explains which one you need and how to change it.
Applies To
Billing
Billing and Accounts Payable contacts
8x8 Customer Billing Portal
Which One Do You Need?
What you want to change | What to do |
|---|---|
Who receives invoices and billing correspondence | Self-service. Update your Invoicing and Accounts Payable contacts in the portal — steps below. |
The email address someone signs in with to view bills | This is an admin user account, not a billing contact. Changing billing contacts does not grant portal access. See Billing Portal Login Troubleshooting. |
The postal address your invoice is sent to |
Billing Contact Roles
Invoicing — your primary billing contact and Accounts Payable mailer. Receives the PDF invoice by email.
Accounts Payable — additional contacts who receive billing correspondence.
You must keep at least one contact in each role, and you can have up to five in each.
Add, Edit or Remove a Billing Contact
Log in to the 8x8 Application Panel and select My 8x8.
From the Billing Support Center menu, select Contact Management.
Add, edit or remove contacts, assigning each one the Invoicing or Accounts Payable role.
Save your changes.
* If you have cost centers this will not be a viewable tab, Please open a billing support case to update your billing contact email
Here is a walkthrough video:
Note:
Allow up to 24 hours for new or changed contacts to take effect.
Important:
Adding someone as a billing contact lets them receive invoices by email. It does not give them access to the portal to view bills or make payments. Portal access is granted separately by your account administrator.
If You Use Cost Center Billing
Self-service contact management is not available to accounts on Cost Center Billing. Contacts are assigned per cost center instead — see Set Up and Manage 8x8 Cost Centers.
Frequently Asked Questions (FAQs)
Q: I changed the contact but invoices are still going to the old address.
A: Changes take up to 24 hours. If the old address is still receiving invoices after that, open a billing case.
Q: Our AP contact left the company. What do I need to change?
A: Remove them in Contact Management and add their replacement. If they were also a portal admin, their user account needs to be handled separately in Admin Console.
Q: I added a contact but they cannot sign in to the portal.
A: That is expected. Billing contacts receive invoices by email; portal access is a separate permission. See Billing Portal Login Troubleshooting.
Additional Information
Related account changes
Portal access and billing