Group Calls by Direction in the 8x8 Billing Call Log

Objective

Differentiate between Inbound and Outbound calls on the Billing Call Log.  

Applies To

• 8x8 Work

• Billing Call Log

Procedure

1. Log in to Admin Console.

2. Select your profile icon in the upper right corner.

3. Select Billing Call Log.
   

4. Select the desired report.

5. To the right of the report, select More Options (three dots), then select Edit.
   

6. Under the Metric options, select the Direction metric.

7. From the Settings menu for the Direction metric, enable the Group by this.
   

8. Select Save.

Additional Information

For more information, see Run Call Log Reports in 8x8 Admin Console.