Question
How do I edit or delete a ring group?
Objective
To learn how to delete Ring Groups in Admin Console.
For basic information on Ring Groups, see What is a Ring Group, and what can I do with it?
Applies To
Admin Console
Ring Groups
Answer
To make changes to any Ring Group:
On the Home page, scroll down to the Work Groups section
Click on the Ring Groups icon
To edit a ring group, click the pencil (edit) next to the desired ring group.
To delete a ring group, click the 3 dots
next to the desired ring group and select Delete.
Additional Information
For a complete guide to setting up your Ring Group go to Admin Console > Help > Set up Ring Group.
Question: How long does deleting a ring group take to sync with the front end?
Answer: The change should occur immediately after you save the changes. However, sometimes backend changes within 8x8 can take up to 4 hours. If you don't see the immediate change, check back after clearing your cache and relogging in.
Question: If I accidentally delete a Ring Group, can 8x8 Support restore it?
Answer: No. If a Ring Group is deleted, it will need to be reset up. See Set Up Ring Groups.