You can pay your 8x8 bill by credit card, ACH bank debit, or cheque. Most customers are on autopay, which is taken automatically on the 2nd of every month. You can also make a one-time payment at any time against an open statement.
Applies To
Billing
Payments
8x8 Customer Billing Portal
Key Billing Dates
What happens | When |
|---|---|
Autopay is taken | 2nd of the month |
Statement posted to the portal | By the 3rd of the month |
Grace period ends | 15th of the month |
Late fee applied | After the 15th — a flat $10 |
Service suspension risk | After the 15th, if the balance is unpaid |
Note:
Service is billed in advance and usage is billed in arrears. An August statement covers August service and July usage. See Understanding your 8x8 bill.
Before You Start
You need Billing Admin or Primary Admin permissions and an open (unpaid) statement. If you cannot see the Billing section, see Billing Portal Login Troubleshooting.
Make a One-Time Payment
Log in to the 8x8 Application Panel.
Select My 8x8. The Customer Billing Portal opens in a new window.
On the Open Invoices tab, tick the invoice or invoices you want to pay.
Select Pay. You are redirected to the CyberSource payment page.
Enter your card details. To reuse this card for future payments, tick Set as default payment method at the top.
Enter the email address where you want your receipt sent, then select Confirm.
Note:
You cannot pay future billing periods in advance. Your receipt is emailed to the address you enter at step 6, and the invoice moves from Open to Paid within 24 hours.
Accepted Payment Methods
Method | Notes |
|---|---|
Credit card | Processed by CyberSource, a secure third-party payment processor. Available for autopay and one-time payments. |
ACH bank debit | Available for autopay. Allow 5–7 business days to clear. Not accepted for past-due balances. |
Cheque | Available to invoice (payment terms) customers. Always send remittance advice so the payment can be matched to your invoices. |
To add or change a payment method, see Set Up and Manage Autopay and Payment Methods.
If Your Account Is Past Due
A Past Due notice appears in the portal, and you will not be able to make or receive calls — outbound calls play a message saying the account is disabled. Past-due balances must be paid by credit card.
For the full process, see Pay a Past-Due Balance and Restore Your Service.
Frequently Asked Questions (FAQs)
Q: Why am I being redirected to CyberSource?
A: 8x8 uses CyberSource, a secure third-party payment processor, to handle card payments. This is expected.
Q: Can I pay next month's bill early?
A: No. You can only pay against an open statement; future billing periods cannot be paid in advance.
Q: I paid — why does the portal still show the invoice as open?
A: The portal updates within 24 hours of a successful card payment. ACH payments take 5–7 business days to clear. See Confirm a Payment Was Received.
Q: I do not see the Billing section or the My 8x8 panel.
A: You need Billing Admin or Primary Admin permissions. See Billing Portal Login Troubleshooting.
A video walkthrough is also available for those who need to see the step-by-step process.
Additional Information
Managing payments
Your bill
If you need help