Autopay charges your monthly bill automatically to a credit card or bank account on the 2nd of every month. This article covers adding, changing and removing your payment methods.
Applies To
Billing
Autopay
Credit card and ACH direct debit
Before You Start
You need Billing Admin or Primary Admin permissions. If you cannot see the Billing section, see Billing Portal Login Troubleshooting.
Turn off pop-up blockers — the payment form opens in a new window.
Autopay customers do not receive an emailed invoice. Your statement is posted to the portal by the 3rd of the month.
Choose Your Payment Method
Method | Best for | Things to know |
|---|---|---|
Credit card | Most accounts | Processed securely by CyberSource. Also the only method accepted for past-due balances. |
ACH direct debit | Accounts paying from a bank account | Allow 5–7 business days for each payment to clear. Cannot be used for past-due balances. |
Note:
Credit card and ACH are alternatives. You do not need to add both — follow only the section that applies to you.
Add or Update a Credit Card
Log in to the 8x8 Application Panel and select My 8x8.
From the Billing Support Center menu, select Manage Payments.
Select Add Payment Method, then Credit Card.
Select Add Credit Card and confirm. A new window opens on the secure CyberSource form.
Enter your card details, scroll to the bottom of the form, and save.
Set Up ACH Direct Debit
Log in to the 8x8 Application Panel and select My 8x8.
From the Billing Support Center menu, select Manage Payments.
Select Add Payment Method, then open the ACH tab and select Continue.
Enter your bank account details, scroll to the bottom of the form, and save.
If an Autopayment Fails
Autopay makes one attempt. If it fails, the balance stays open and you need to make a one-time payment before the 15th of the month to avoid a $10 late fee and possible suspension.
To make a one-time payment, see How do I pay my 8x8 bill?
If your account is already past due or suspended, see Pay a Past-Due Balance and Restore Your Service.
Frequently Asked Questions (FAQs)
Q: When will the autopayment be taken?
A: On the 2nd of every month, from the payment method on file.
Q: My autopayment did not go through due to insufficient funds. What happens next?
A: Autopay makes one attempt. Make a one-time payment before the 15th to avoid a $10 late fee and possible suspension.
Q: How do I make a one-time payment instead?
A: One-time payments are made against an open statement. See How do I pay my 8x8 bill? — this applies whether or not your account is past due.
Q: How long does an ACH payment take to clear?
A: 5–7 business days. See Confirm a Payment Was Received.
Additional Information
Paying your bill
Your account details
If you need help