Testing a previously set up 8x8 Contact Center Email channel to make sure it's working.
Applies To
8x8 Contact Center
Channel
Configuration Manager for Contact Center
Procedure
Log in to Contact Center Configuration Manager
Go to Channels
Click on the Email tab
Find the appropriate channel and click the edit button
Press the Test button
If the test is working it will tell you how many emails are in the server email box.
If it's not working, it will bring up an error message.
Additional Information
If the test connection is failing, please double-check the Incoming Mail Server name, the user, and the password. Also, check the email security settings to ensure that the connection from the external source is allowed.
Question: Is it possible to be notified when a customer replies to my email?
Answer: Currently, the Contact Center only supports chat notifications, not email notifications.