How To Forward Calls Within 8x8 Contact Center

To forward calls from a queue within 8x8 Contact Center.

Applies To

• Virtual Contact Center
• Configuration Manager for Contact Center

Procedure

Follow the steps below for Forwarding calls within a queue:

1. Log in to Contact Center Configuration Manager. 
2. Click Queues/Skills. 
3. Click Edit (pencil icon). 
4. Select the checkbox Transfer Incoming Calls to.
5. Enter the phone number.
6. Click Save.

Additional Information

Question: How to set up call forwarding for calls in a contact center queue after a specified hold time?

Answer: This can be done if it's part of the script's queue conditions. For instructions on how to do this, contact 8x8 Technical Support.