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How to Forward from an 8x8 Contact Center Script to an 8x8 Work Extension

  • Published on May 21, 2026
  • 1 minute(s) read
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Objective

Forward from an 8x8 Contact Center Script to an 8x8 Work Extension. This can be any 8x8 Work Extension on the associated PBX including User, Auto Attendant, or Ring Group. 

Applies To

  • 8x8 Contact Center

  • Configuration Manager for Contact Center

  • Scripts

Procedure

  1. Log in to Configuration Manager.

  2. Select Scripts from left-hand menu.

  3. Edit the intended script.

  4. Select Script tab.

  5. Select Add to insert the Forward to External Number object.

  6. Enter an Object tag.

  7. Enter the 8x8 Work extension number into the phone number.

  8. Select OK.

  9. Select Save.

Additional Information

A with VOVCC Dial Plan must be used in an 8x8 Contact Center, which contains a pattern to allow extension dialing to the 8x8 Work PBX

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