Forward an 8x8 Contact Center Channel Number to an External Number

Objective

Forward a Contact Center channel number to an external number.

Applies To

• Configuration Manager for Contact Center

Procedure

1. Log in to Configuration Manager for Contact Center.

2. Under Channels > Channel List, check to see if the channel number is enabled.

3. Check the assigned script for the channel that you are trying to forward.

4. Once the script has been identified go to Scripts section and click Edit.

5. In the script menu you will need to add the Forward to External Number object under Main IVR.

6. Edit the Forward to External Number object object by adding a name for the object and the external number you want to forward the calls to.

7. Save the script, and the channel number should then be forwarded.