How to Transfer Calls into an 8x8 Contact Center Queue

Objective

Transfer calls into an 8x8 Contact Center Queue.

Applies To

• 8x8 Contact Center

• 8x8 Agent Workspace

Procedure

1. Log in to 8x8 Agent Workspace. 

2. While on a call, Click the Transfer button.
   

3. Click on Queues, Select the Queue you want to transfer the call to and click Transfer.

Additional Information

• Agents can only Blind Transfer a call to a queue within Agent Workspace.

• You can only transfer to queues that have agents logged into them.