Records Are Not Loaded In Campaign When Search Filter Contains And

Symptom

Records are not loaded into the campaign when the search filter contains " and ".

Applies To

• 8x8 Contact Center

• Campaigns

Resolution

1. Use a like filter.

2. Replace the " and " in the campaign filter with a wildcard %.

   For example, instead of a search for "= New and existing" search for "like New%existing"  

Cause

There is a known issue where the and is removed from the search text and, therefore, does not match the intended results.