Setting the Contact Center Domain in 8x8 Contact Center Integrations

Objective

Setting the Contact Center domain in 8x8 Contact Center integrations.  

Applies To

• v 3.1 Integrations for 8x8 Contact Center

Procedure

1. Go to the Integration panel.

2. Select Settings.

3. Select Advanced.

4. In the relevant URL listed below, change:    

   • xx1 for the cluster for your tenant

   • Check the URL when logged in to Configuration Manager or Agent Workspace

   • tenantName for your  tenant name

   • Check tenant name in Contact Center Configuration Manager, Home, Profile

Note:

The URL format of your Contact Center domain must match your contact center's service type:

• Legacy Contact Center for Salesforce users, must use https://vcc-naX.8x8.com.

• Contact Center for Salesforce users who have opted for 8x8 Unified Login must use their SSO link: https://sso.8x8.com/login/vcc-naX.

X Series Contact Center

https://sso.8x8.com/login/vcc-xx1?username=tenantName

Standalone Contact Center

 https://vcc-xx1.8x8.com