Submit Wrap Up Codes in 8x8 Agent Workspace

Objective

Successfully submit a Wrap Up (Transaction) Code after ending an interaction in 8x8 Contact Center.

Applies To

• Agent Workspace

• Contact Center

Procedure

1. Select the desired Wrap Up Code by clicking the relevant radio button.

2. Submit the Transaction Code selection by clicking Wrap up.

Note: 

If an agent selects a Wrap Up Code by clicking the radio button, but does not click Wrap up, the transaction will show up as N/A or [null] as the Wrap Up Code on various reports.

Question: How can I change the wrap-up time for calls?

Answer: To change the wrap-up time for calls in 8x8, you must be a contact center administrator with access to the 8x8 Admin Console. Click here for details.

Question: How can I set a timer for status changes in a Contact Center?

Answer: You can't schedule status changes, but you can configure your wrap-up time.

Question: How to change a wrap code after being skipped in a queue?

Answer: You can't.