Transfer a Caller to Voicemail of Another Extension

Objective

Transfer a live call to a specific extension's voicemail box from 8x8 Work for Desktop or a desk phone.

Applies To

• 8x8 Work for Desktop

• Desk Phones

Procedure

8x8 Work for Desktop

1. Accept the call.

2. Click More Options (three dots).

3. Click Transfer.

4. Enter the desired extension.

5. Hover your cursor to the right of the extension's information, then click the Voicemail icon for the chosen extension.

6. The call will be transferred to the desired extension's voicemail after clicking the Voicemail icon.

Desk Phones

1. Accept the call on your desk phone. 

2. Press the MORE softkey button until you see xfrVM then select it.  

3. Enter the desired extension followed by the # key.

4. Wait for the IVR to confirm your transfer.

5. The call will be transferred to the desired extension's voicemail.