Objective
Understand the dial pad shortcuts and key phone features supported by 8x8.
Applies To
Desk Phones
Procedure
When placing calls or while on a call, you can use dial pad key shortcuts (also called star codes), on your desk phone or in 8x8 Work, to perform various actions. Some star codes require special permissions for a user to perform that action.
Star Code | Function |
|---|---|
*67 | Block Caller ID: Dial before calling a number to block your Caller ID from the other party. |
*69 | Last Call Redial: Dial the last number you called or were called by |
*78 | Activate DND: Activate Do Not Disturb to send incoming calls to voicemail |
*79 | Deactivate DND: Deactivate Do Not Disturb to receive incoming calls |
*80 | Toggle DND: Toggle your Do Not Disturb status |
*88 | Flip Call: To switch an active call from one device to another on the same extension, dial from the device you want to use. |
*5 (BMW) | Barge: If you are Monitoring a call, Barge in to speak with and be heard by both parties on the call. |
*6 (BMW) | Mute: If you have Barged in on a call or are Whispering to an agent, you can Mute yourself. |
*9 (BMW) | Whisper: If you are Monitoring an agent, you can Whisper to them without being heard by the party speaking with the agent. |
*22 (BMW) | Monitor: Listen in on a live call without interrupting either party. |
*23 (BMW) | Barge Direct: Barge in on a call without Monitoring or Whispering first. |
*0 | Record Call (Applicable when call recording is enabled which may require an elevated license.) |
*66 | Use with BLF extension to pick up call (*66 plus internal extension) |
*64 | Intercom (*64 plus internal extension) |
*15 | Transfer to voicemail (Start new call (hold old call); dial the extension of the voicemail box, and press # to transfer to the extension’s voicemail) |
*38 | Call Park (Hold the call, then dial *38 to park the call on Park extension 461 to 469) |
*43 (HotDesk) | Log into a Hot Desk host: *43 + extension number + voicemail password Log out of a Hot Desk host: *43 + extension number + voicemail password Log out of a Hot Desk host remotely: Log into a 8x8 Work client. Dial *43. |
Additional Information
For more information on call flipping, see Call Flip: How do I transfer a call from my desk phone to another device?