Symptom
Voicemail messages are not showing in 8x8 Work Softphones.
When attempting to leave a voicemail, the caller hears a message that the voicemail mailbox is full; however, when checking in 8x8 Work Softphones, there are no voicemails. (this symptom only happens once the mailbox is full in the backend)
Applies To
8x8 Work
8x8 Work for Desktop
8x8 Work for Web
8x8 Work for Mobile
Resolution
If this is happening with new voicemail messages, please raise a support case with 8x8 for investigation. Dial into the mailbox to see if it has voicemails that can be retrieved and deleted
From your own extension
Dial 555 and enter your voicemail password.From another extension in your system
Dial 500, enter your extension number, then enter your voicemail password.
From the audio main menu, press 1 to Review Messages.
Press 1 to listen to New messages.
Press 2 to listen to Old messages.
Press 3 to listen to Group messages.
Either while the message is playing or right after it finishes, press 3 to delete it.
To exit voicemail options, press 9 (or hang up).
Cause
The voicemail mailbox shown in the softphone is out of sync with the mailbox in the backend PBX.
Additional Information
Once the mailbox is empty, test
Leaving a voicemail
Check if the voicemail shows in your 8x8 Softphone
Delete the test voicemail
Dial in to your voicemail mailbox to confirm the voicemail is no longer there