Symptom
When attempting to change voicemail options as an end user in Admin Console, voicemail options are greyed out.
Applies To
Admin Console
Voicemail Settings
Resolution
Check with your IT administrator and make sure that the assigned Profile Policy allows end users to make voicemail changes.
Additional Information
To learn more about profile policies and how to configure them, see Use Profile Policies to Restrict User Access to Services or Features.