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What is the required audio file format for 8x8 Contact Center?

  • Published on May 21, 2026
  • 1 minute(s) read
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Question

What is the required audio file format for 8x8 Contact Center?

Applies To

  • 8x8 Contact Center

  • Audio Files

Answer

The compatible audio format to be used in 8x8 Contact Center is an 8 kHz, 16-bit, monaural WAV file. WAV files cannot exceed 30 megabytes.


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