What is the required audio file format for 8x8 Contact Center?

Published on May 21, 2026

1 minute(s) read

Article summary

Question

What is the required audio file format for 8x8 Contact Center?

Applies To

8x8 Contact Center
Audio Files

Answer

The compatible audio format to be used in 8x8 Contact Center is an 8 kHz, 16-bit, monaural WAV file. WAV files cannot exceed 30 megabytes.

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