Objective
Upload a new audio file to 8x8 Contact Center.
Applies To
8x8 Contact Center
Audio Files
Procedure
Important:
*.wav is the only supported filetype at this time. 8 KHz sample rate with 16-bit depth, monaural is the recommended setting.
*.mp3, *.au, *.aac, *.m4a *.mp4 or any other audio filetypes are currently not supported.
Only one file can be uploaded at a time. When selecting a file, although several can be selected in the File Explorer the last file selected will be uploaded. For example, if you select files A, B and C, file C will be selected by the uploader.
Log in to your 8x8 Application Panel.
Select Configuration Manager for Contact Center.
From the Home page, select Audio Files.
Select + Audio File.
Give the file you're uploading to the system a Name and Description.
Select Choose Files.
Select your file from its location and click Open.
Select Save.