Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?

Question

Why do some users still see the password entry for 8x8 Authentication instead of being redirected to their Single Sign-On (SSO) identity provider when 8x8 Authentication is disabled?  

Applies To

• Identity and Security

• Single Sign-On

• 8x8 Authentication

Answer

Users with Administrator roles can still log in using their 8x8 username and password, even if 8x8 Authentication is disabled. This serves as a backup in case of misconfigurations with third-party SSO.  

Additional Information 

• Select an Authentication Method for Your Users in 8x8 Admin Console

• Enabling and Configuring Multi-Factor Authentication (MFA) in 8x8 X Series