Wrong Greeting Plays on 8x8 Auto Attendant or Voicemail

Symptom

 When a caller reaches your extension or Auto Attendant, the wrong greeting is played.

Applies To

• Admin Console

• Voicemail Greeting

• Auto Attendant

Resolution

1. Check Call Forwarding Settings: Verify the call forwarding settings for the affected extension. Ensure that it is not set to forward to an old auto attendant greeting.

2. Review Voicemail Settings: Confirm that the voicemail message recorded recently is properly saved and not being overridden by any default settings.

3. Change the Auto Attendant Greeting in 8x8 Admin Console.