Configure the 8x8 Auto Dialer

As an 8x8 Contact Center administrator, configuring an 8x8 Auto Dialer requires you to define  outbound queues, set an appropriate dialing mode for each outbound queue, define global properties for outbound campaigns, and then create campaigns by assigning them to the outbound queues.

Configuring the 8x8 Auto Dialer involves:

• Step 1: Set up an outbound phone queue

• Step 2: Add custom phone fields in the Local CRM (Optional)

• Step 3: Define global properties for outbound campaigns

• Step 4: Create and control campaigns