8x8 Documentation
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Browse step-by-step guides to configure, use, and troubleshoot 8x8 services.
Contact Center CX: Voice, Chat and Email
8x8 Contact Center overview for admins
What Contact Center is and how it fits together for administrators
What's new for beta users
Features and enhancements available to beta users
Getting started with 8x8 Supervisor Workspace
Get oriented in Supervisor Workspace and its core tools
Engage: Beyond the Contact Center
Get started as an Engage user
Install the Work apps, sign in, and start taking queued calls
Monitor queues as a supervisor
Select queues to monitor and track live metrics and wait times
8x8 Engage for admins
Set up Engage users, assign licenses, and check platform limits
Admin and Configuration
Manage users, licenses, and accounts
Add and remove users, assign licenses, and update profiles
Auto attendants and ring groups
Set up call routing, schedules, and group hunting
Caller ID, SMS, and PBX features
Configure outbound caller ID, SMS brands, and PBX-level settings
CPaaS
Communication channels
SMS, WhatsApp, RCS, Viber, LINE, and Zalo messaging
Voice & video solutions
Voice messaging, IVR, number masking, Voice SDK, and video
Platform services
Verification, number lookup, contacts, and automation APIs
Management & analytics
Connect Portal, reporting, templates, and sender ID registration
Analytics, Insights and Reporting
Log in to Analytics for Contact Center
Sign in by region or through single sign-on with a supervisor account
Schedule and email reports
Send saved custom reports daily, weekly, or monthly to any recipient
Search and analyze every call
Transcribe interactions, detect emotion, and surface agent insights
Unified Communications: Phone, Video and Chat
Get to know 8x8 Work for Desktop
Calling, messaging, SMS, and meetings in a single desktop app
Check and improve call quality
Read your connection strength and fix choppy or delayed audio
Pick up your voicemail anywhere
Listen online, by phone, or by email, and return calls in one click
Still need support?
Still need support? Our team is here to help. If you can’t find what you’re looking for in the guides, reach out to 8x8 Support for personalized assistance with setup, troubleshooting, or account questions. Visit the Support portal to open a case, track updates, or explore additional resources to get you back on track quickly.
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