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Log In to 8x8 Analytics for Contact Center

  • Updated on Sep 23, 2026
  • Published on Jul 23, 2026
  • 1 minute(s) read
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To log in to 8x8 Analytics for Contact Center, you must be assigned with a supervisor role.

You can log in via the Single Sign-On.

  1. Log into https://sso.8x8.com/v2/login.

  2. Enter your log in credentials and click Login.

  3. From the 8x8 Application Panel page, click the Analytics for Contact Center tile. The app opens in a new browser tab.

Tour the interface

Use the navigation menu on the left to access data, create your dashboards, and generate custom reports. Collapse or expand the side navigation menu to adjust the page width to suit your needs.

On the left, you have two Navigation Menu items:

  • Favorites: Get the list of your favorite dashboards, reports, and widgets.

  • Dashboards: Create, edit, and access custom dashboards that give you access to the queue and agent performance metrics. Learn more.

  • Custom Reports: Access all your customized reports on this page. Learn more.

  • Agent Interactions: Access the historical data of agent activity and review the performance of your agents using the default report templates or customize these reports to meet your business needs. Learn more.

  • Agent Status: Learn more about how your agents are using their time and understand the reason for their status changes using the agent status reports. Learn more.

  • Detailed Reports: Gather all the details about an interaction using the Detailed Interactions report—What queue was the call directed to? Who is the agent who handled the interaction? Was the call placed on hold? What was the call outcome? and more. Learn more.

  • Queue Interactions: Access key metrics about queued interactions—how many interactions entered a queue, how many interactions were abandoned while waiting to be served, what's the average wait time, and more. Use the default reports available or customize to meet your business needs. Learn more.

  • Interactions Summary: Access an aggregated overview of where and how customers are interacting with your company. Learn more.

  • Digital Channels: Access analytics associated with digital channels. Learn more.

  • Script Paths: Access a high-level view of your contact center's IVR. Learn more.

Switch between tenants

If your account has more than one contact center tenant, you can now use a single login to switch between the tenants you have access to. Selecting the tenant switch control opens a list of your available tenants so you can switch between them without logging out. Previously, a separate user account was required for each tenant.

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