Real-time dashboards and customizable reports across 8x8 Work, Contact Center, and Quality Management. Monitor call quality, agent performance, and system usage at company, department, or user level across all extensions and devices.
Speech Analytics with automated transcription extracts insights from customer interactions. Emotion detection combines sentiment analysis with acoustic tone assessment. Filter by emotion, speaker sentiment, and performance metrics.
Export data to CSV or Excel. Configurable storage retention policies with compliance.