Your 8x8 Work phone system now offers extensive historical and real-time data that helps company executives and managers understand overall system usage and call quality performance.
Analytics for 8x8 Work is a robust suite of web-based tools that provide enterprise-level analytics and democratization of information that can be used to make highly informed business decisions. This suite of services deliver easy-to-use, customizable, and rapid insights into historical and real-time information associated with all extensions and devices in an organization’s 8x8 Work phone system. Granular details are available from a highly-scalable data platform, and can be viewed in a graphical or tabular format on any device. You can also export many reports into Excel or CSV for further evaluation and archiving.
Features
Access user-friendly dashboards with company-wide, department, or extension user-level call metrics at your fingertips.
Get vital custom reports on desktop and mobile devices.
Apply custom filters and extract desired data.
Export report data to CSV or Excel for further evaluation and archiving.
Offer workgroup managers the ability to monitor call traffic and adjust their workforce.
Allow managers to monitor agent performance.
Retrieve call quality trends and call quality detail information.
Get individual endpoint device status around the globe in real time, and take corrective measures in the event of a disaster.
Localization support
We offer localization support in English US and French.