We have introduced 8x8 Supervisor Workspace for 8x8 Contact Center supervisors. This new interface enables supervisors with the ability to manage their agents more efficiently, while providing real-time agent and queue metrics in a user-friendly dashboard. 8x8 Supervisor Workspace provides critical insights into an agent’s performance, and allows supervisors to configure an agent’s queue assignment from this dashboard. Supervisors can also monitor other metrics, such as queue wait times and service levels, to ensure adequate coverage for their 8x8 Contact Center.
Features
With 8x8 Supervisor Workspace, you can:
Monitor the status of agents and queues in your 8x8 Contact Center
Monitor agent and queue performance metrics
View the number of interactions in a queue
View the number of agents assigned to a queue
Filter metrics based on agents, queues, agent groups, or media type
Search for agents and queues
Sort metrics by importance
Enable or disable agents from a queue
Export the agents and queues tables as PNG files
Customize your dashboard to only show relevant widgets
Audience
This guide is intended for 8x8 Contact Center supervisors.
Supported languages
8x8 Supervisor Workspace is available in 7 languages:
English
Dutch
French
Canadian French
German
Italian
Spanish
Technical requirements
We fully support the following browsers:
Google Chrome (latest version)
Mozilla Firefox (latest version)
Microsoft Edge (Chromium)
We support the following operating systems:
Windows
Mac
Linux