Bug fixes 8.1.7

VFIX-960

In (Undefined variable: 8x8VariablesSet.AgtConsole), in the monitoring play back windows, outbound queue calls showed N/A instead of the queue name.

VFIX-995

Error in returned date during an API call to stats API.

VFIX-1032

In 8x8 External CRM integration, auto log was created for interactions that had reached the time-out but not always accepted by agents such as caller hang-up or agent time-out.

VFIX-1130

In (Undefined variable: 8x8VariablesSet.AgtConsole), some outbound queue information (Type, Queue, and Accept Time) were missing from the Historical report when dialing outbound from Line 2, while the agent was on a call on Line 1.

VFIX-1190

In (Undefined variable: 8x8VariablesSet.AgtConsole) embedded chat was not working as expected for a couple of time zones.

VFIX-1227

In the (Undefined variable: 8x8VariablesSet.AgtConsole) during an inbound call the agent's status remained busy even during the post-processing stage.  

Note:

 Post processing is not considered as busy status.

VFIX-1246

In (Undefined variable: 8x8VariablesSet.AgtConsole) while typing an email, if the agent hit backspace when a call came in, the application logged out the agent and displayed the login page.

VFIX-1255

In (Undefined variable: 8x8VariablesSet.AgtConsole), agent received a notice that the Single Sign-On token for the 8x8 Contact Center integrated with External CRM is terminated and session is no longer valid.

VFIX-1260

In (Undefined variable: 8x8VariablesSet.AgtConsole) under Cases > Edit > Notify > Address Book, sorting of the address book did not work when clicking the column heads such as Name, E-mail, and Type.

VFIX-1267

Failure to recognize DTMF input for calls forwarded to external number in IVR.

VFIX-1271

In (Undefined variable: 8x8VariablesSet.AgtConsole)Menu > Monitoring > Playback > Chat, no chat transactions were listed.

VFIX-1272

In (Undefined variable: 8x8VariablesSet.AgtConsole) and under Menu > Report, collapse and expand window caused the saved reports not to display properly.

VFIX-1274

In (Undefined variable: 8x8VariablesSet.AgtConsole), the agent received multiple Error tabs if screen pop was enabled and they had missing or invalid credentials.

VFIX-1276

Agent personal Voicemail emails did not include the phone number of the missed call in the subject line.

VFIX-1287

In (Undefined variable: 8x8VariablesSet.AgtConsole) during a phone interaction, when the agent received calls on both lines 1 and 2, the overlapping windows blocked the agent from viewing the complete incoming phone number.

VFIX-1288

In (Undefined variable: 8x8VariablesSet.AgtConsole), during a chat interaction, the screen pop window only appeared if the agent ended the chat. No screen pop appeared if the customer ended a chat.

VFIX-1295

In 8x8 Configuration Manager, editing the Wallboard Thresholds returned blank page.

VFIX-1304

When logging in to (Undefined variable: 8x8VariablesSet.AgtConsole), if the agent typed the user name in a wrong letter case, a blank white page displayed instead of a username/password incorrect message.

VFIX-1315

In (Undefined variable: 8x8VariablesSet.AgtConsole), if a supervisor logged in to monitor the real time monitoring while the agent was working on an email, some information was missing such as which email the agent was working on.

VFIX-1317

In 8x8 Configuration Manager, if the administrator selected Stylised Chat under Direct URL category, the chat generated via the URL link, gets stuck and cannot be offered to the agent.

VFIX-1348

In Zendesk when a call was made to a channel, the agent could not create a ticket at the call accept.  It happened to both custom and default XMLs.

VFIX-1354

The queue display order in (Undefined variable: 8x8VariablesSet.AgtConsole) changed when single queue was created for different media such as Inbound Phone, Outbound Phone, Chat, Voice Mail and Email. The display order however worked fine when more than one queue were created in each media.

VFIX-1363

Calls were assigned to the agents in the same queue in (Undefined variable: 8x8VariablesSet.AgtConsole) based on  the last call offered. The agents who answered the last call were offered a new call. The behavior is corrected now to offer calls based on the longest idle time. For chat interactions, the timer is reset on accepting an interaction. it is offered to the next available agent.

VFIX-1382

In (Undefined variable: 8x8VariablesSet.AgtConsole), all DAA calls showed in the report regardless of the selected agent or group. The DAA calls must be filtered.

VFIX-1392

In (Undefined variable: 8x8VariablesSet.AgtConsole), if an inbound call on Line 1 was placed on hold by agent but hung up by the caller, as soon as the agent ended the post processing, his status changed from Busy to Available while being on an outbound call on Line 2.

VFIX-1395

In (Undefined variable: 8x8VariablesSet.AgtConsole),  if an inbound DAA call came in through Line 2 and was hung up by the caller before the agent had a chance to accept or reject the call, the agent status on Line 1 changed from Busy to Available.

VCC-3904

In this new (Undefined variable: 8x8VariablesSet.AgtConsole) feature, agents are notified with a sound when a customer on the second or third chat screen replies. This new feature prevents the agents from missing any customer responses even if their chat window is not in focus.