We have fixed the following bugs in this release:
Bug | Summary |
|---|---|
VCC-24720 | In (Undefined variable: 8x8VariablesSet.AgtConsole), Post Call Survey is not offered to agents intermittently. |
VCC-24641 | Supervisor's audio is captured in call recording during a conference call and while monitoring. |
VCC-24346 | In (Undefined variable: 8x8VariablesSet.AgtConsole), calls are not queued up in campaign manager after a certain point. |
VCC-23886 | In (Undefined variable: 8x8VariablesSet.AgtConsole)'s Monitoring > Playbacks, the audio duration for recorded conversation does not match the actual recorded time. |
VCC-23864 | In (Undefined variable: 8x8VariablesSet.AgtConsole), the Case Reports output returns different results when you include attachment fields: File Name, File Size, and Description. |
VCC-23781 | In inbound telephony, the audio is intermittent after transferring a line from Agent 1 to Agent 2, and before Agent 2 answers the call. |
VCC-23631 | Incoming calls go to the closed schedule even during an open schedule. |
VCC-23084 | In (Undefined variable: 8x8VariablesSet.AgtConsole), when an agent who is on a live chat accepts a second chat, what he types in the first chat window, appears in the second chat window. |
VCC-22458 | In (Undefined variable: 8x8VariablesSet.AgtConsole)'s historical reports, transactions analysis shows long outbound calls. |
VCC-1837 | JCM process exits unexpectedly. |