We have fixed the following bugs in this release:
Bug | Summary |
|---|---|
VCC-26644 | When you correct a word it remains highlighted as an error until you have turned the spell checker off. |
VCC-25439 | In Case view, the email body does not show the email ID shared. |
VCC-25386 | For an inbound queued call, agent details such as agent name, accept time, processing time are missing in the historical Detailed Transaction report. |
VCC-26793 | In the Local CRM, some agents are unable to access their tasks. |
VCC-31641 | The email engine crashes repeatedly globally. |
VCC-30604 | When you transfer a call on line 1 to line 2 connected via click-to-dial, the call fails to transfer and connect. |
VCC-30703 | In a cold transfer scenario, the inbound caller on line 1 does not hear the ringback before being answered by the destination. |
VCC-30342 | In Salesforce integration, the SSO login authentication fails. |
VCC-30291 | Unable to view facebook/Twitter in 8x8 Contact Center social channels. |
VCC-30328 | Agents experience 8x8 Contact Center to hang while accessing the case history of a few cases. |
VCC-30318 | Upon reaching the voicemail of an internal outbound call on line 2, if an agent ends the call, the agent gets disconnected from the call while the caller on Line 1 continues to stay on hold. |
VCC-29803 | Unable to pull another email while you are in "Email in process" status. |
VCC-28987 | The thank you message played to the caller after confirming the callback number fails to play if a caller is forwarded from one 8x8 Contact Center channel to another. |
VCC-28284 | When a caller enters invalid data for a 'Get Value' prompt, the invalid message fails to play and drops the call. |
VCC-30109 | Chat: Race condition when chat is popped out prevents customer information to be sent to the server |
VCC-29716 | During a chat interaction, the reply box disappears intermittently on the customer's end preventing the customer to respond. |
VCC-27068 | In 8x8 Contact Center Unified Login with 8x8 Work tenants, if an agent is in post-processing status on line 1, and a direct agent routed call is accepted on line 2, the call on line 2 has failed audio. |
VCC-24896 | The historical 'Time on Status' report shows the agent is on break for 13 hours even when the agent is logged out. |
VCC-22679 | In a warm transfer scenario where agent 1 accepts a call, places a warm transfer call to agent 2, then drops off. When agent 2 places the caller on hold, the hold music fails to play. |
VCC-24803 | Campaign manager -- some customers' campaigns are running on both platform after a platform switch. On going campaigns do not feed calls to the queue and new campaigns fail to run. |
VCC-24548 | When an agent transfers an inbound call to another agent, there is no audio after transfer. |
VCC-23907 | In Local CRM,the "From" and "To" addresses disappear and the signatures go blank until the page is refreshed. |
VCC-22456 | In Local CRM, some tenants encounter an error when they try to delete more than seven customers at a time. |
VCC-24299 | In Local CRM, edits done to the case fields in draft state are lost when follow-ups are sent. |
VCC-24075 | Historical report: stuck aggregations causing zero abandoned calls, lost report data if the platform restarts before fixing the out of sequence events. |
VCC-25881 | In Campaign manager, the custom field gets updated for other transaction codes even though only Do not call transaction code is enabled to update a custom field. |
VCC-26034 | Local CRM: Sorting cases by ''last updated'' field fails to sort. |
VCC-31657 | Local CRM: The files (.CSV) received as attachments download in an incorrect format and fail to open. |
VCC-31426 | The Detail Transaction report shows incomplete data. Some fields such as Queue name and transaction ID are missing. |
VCC-31223 | Historical report queries are taking longer than expected to run. |
VCC-30965 | NA12 Only: When Threshold condition is met, Wallboard audio notification fails to play on Chrome. |
VCC-30369 | While processing a queued call with mandatory transaction codes, changing status from post processing to Work Offline renders the status code list truncated. |
VCC-29655 | SAPI - Invalid value is presented for the Queue ID field. |
IN-2296 | SalesForce Integration: Agents are experiencing periodic issues where 8x8 Contact Center loads a blank 8x8 Contact Center agent window when trying to access it via Salesforce. |
VCC-27112 | JCM logs are flooded with "Pending message list has length" message. |
VCC-23026 | Chat URL auto-redirect is not working when a cluster is in hybrid mode. |
VCC-22917 | When a supervisor begins to monitor a conference call handled by an agent, the supervisor is automatically integrated into the conference call even though they just initiated monitoring without joining the call. |
VCC-1893 | Intermittent slow response time of tomcat for all web applications deployed. |