About faxes

You can view and manage all your faxes under Phone > Faxes. In addition to viewing sent and received faxes, you can see at a glance if a fax sent from 8x8 Work for Desktop was canceled or failed to reach the intended recipient.

You may not be hearing your 8x8 Work notifications for one of the following reasons:

• If you have set your status to Do Not Disturb, notifications for messages, faxes, and voicemails are visible but muted on your device, and all your calls are sent to voicemail.

• Regardless of your in-app sound settings when you tap the profile image icon in the header to open your Profile screen and go to Settings  > Notifications > Ringtone (which control only the ringtone on incoming calls), if you disabled notification sounds under Profile > Settings  > Device Settings, you hear no sound upon receiving a notification for a new message, fax, or voicemail.

Once you receive a fax, 8x8 Work keeps it available for review for 60 days. After the fax expires, 8x8 Work still displays a record of when the fax was received, who sent it, and how many pages you received. If you want to keep the fax past its deletion date, you can download or print the fax from 8x8 Work for Desktop before it is deleted.

To download or print a fax from 8x8 Work for Desktop:

1. Open your Fax list.

2. From the fax list that opens, hover over the fax to show options for the fax.

3. From the options, select either Download or Print as needed. If you download, you receive a notification in the corner of your screen once the fax has finished downloading.

You can easily mark some of your faxes as read or unread from your list of faxes.

To mark faxes as read or unread:

1. Go to Phone > Faxes to access your list of faxes.

2. Tap the desired fax to open the fax details.

3. Tap the More option to open a drop-down menu.

4. From the drop-down, select Mark Read or Mark Unread depending on the current state of the fax.

Want to share an 8x8 Work fax while away from your computer? You can share a fax from 8x8 Work for Mobile without having to switch over to your desktop.

To share faxes:

1. Go to Phone   > Faxes to access your list of faxes.

2. Tap the desired fax to open the fax details.

3. Tap the More option to open a drop-down menu.

4. From the drop-down, select Share to open a menu of applications on your device you can use to share the fax, such as a mail app or Google Drive.

5. Select the desired application, and continue to share the fax.

Want to print an 8x8 Work fax while away from your computer? You can print a fax from 8x8 Work for Mobile without having to switch over to your desktop.

To print faxes:

1. Go to Phone > Faxes to access your list of faxes.

2. Tap the desired fax to open the fax details.

3. Tap the More option to open a drop-down menu.

4. From the drop-down, select Print to open a preview screen.

5. Select the desired printer, paper size, and number of copies, and print the fax.

Let's say you want to delete faxes to keep your fax list free of clutter. You can easily delete a fax from 8x8 Work for Mobile, erasing it from 8x8 Work for Desktop as well.

To delete faxes:

1. Go to Phone > Faxes to access your list of faxes.

2. Tap the desired fax to open the fax details.

3. Tap the More option to open a drop-down menu.

4. From the drop-down, select Delete to erase the fax.

Want to send an 8x8 Work fax while away from your computer? You can send a fax to 8x8 users, contacts, and external numbers from 8x8 Work for Mobile without switching over to your desktop.

To send a fax:

1. Go to Phone > Faxes to access your faxes list.

2. Tap Send a fax to start a new fax.

3. On the New fax screen, enter the fax recipients.

4. Optional: Tap the Cover field to customize the cover page. To learn more, see How do I customize the fax cover page section below.

5. Enter a subject for the fax.

6. Attach the files you want to send  (PDF, DOC, PNG or JPG, up to 19 MB per file).

7. Tap Send.

If you enabled email notifications for fax, you will also receive an email telling you whether your fax was sent successfully or failed.

You can personalize the fax cover page before sending it.

1. While creating a new fax, tap the Cover field to open the cover page details.

2. On the Cover page screen, enter a recipient name and write a note to preface the fax.

3. Tap Save when finished.

Note:

For a more heavily customized cover page, detach the default cover sheet before sending your fax. Create your own cover sheet in your preferred word processing application, save it, and attach it as the first file in your fax so it serves as the cover page.