Note:
Applicable to 8x8 Contact Center administrators only
As an 8x8 Contact Center admin, you can now activate the 8x8 Agent Workspace for all agents, specific agent-groups, and specific agents. You can further allow an agent to switch between the classic Agent Console and the new 8x8 Agent Workspace applications.
As an admin, log into 8x8 Configuration Manager to enable these settings.
Activate 8x8 Agent Workspace for all agents:
Log in Go to Home > Profile.
Under Agent Experience Selection, select Agent Workspace from the following options:
Agent Console
Agent Workspace - Activated across all agents
Flexible - Allows agents to switch between Agent Console and Agent Workspace.
Click Save.
Activate 8x8 Agent Workspace for an agent group:
Go to Agent Groups from the menu.
From the list of groups, select to edit a group.
In General, under Agent Experience Selection, select Agent Workspace from the following options:
Agent Console
Agent Workspace - Activated for entire group
Flexible - Allows agents within this group to switch between Agent Console and Agent Workspace
Click Save.
Activate 8x8 Agent Workspace for an individual agent:
Go to Users from the menu.
From the list, select a user to edit settings.
In General, under Agent Experience Selection, select Agent Workspace from the following options:
Agent Console
Agent Workspace - Activated for this agent
Flexible - Allows this agent to switch between Agent Console and Agent Workspace
Click Save.