8x8 Contact Center provides speech recognition and natural language processing on all incoming calls. A set of pre-built templates can be modified to easily implement solutions, such as appointments, bill reminders, and inbound IVR call treatment with integrations.
The intelligent IVR supports:
- Automated speech recognition (ASR)
- Natural language processing (NLP)
Features
The Intelligent IVR provides the following advantages:
- Allows customer requests without using Dual-tone multi-frequency (DTMF) interface.
- Increases efficiency of agents.
- Reduces cost of business.
- Improves customer experience.
Check out the instructions in the following pages to learn how to set up intelligent IVR.