Check out the following troubleshooting that has helped our customers:
Activity in 8x8 Contact Center does not trigger anything in SugarCRM
Make sure that you are connected the SugarCRM integration: Settings > Integrations > Sugar > connect.
Set the Auto Call Log flag. Enable this option to automatically generate a call, chat, and voicemail log.
Make sure that a pop-up blocker is not preventing opening of new tabs in SugarCRM.
My screen pop fails in the SugarCRM integration with 8x8 Contact Center
A screen pop failure is commonly attributed to browser caching issues, blocked pop-ups, and blocked websites.
To clear the browser cache in Chrome
Open
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in the top-right corner of your Chrome browser window.Select Settings from the menu.
Click Show Advanced Settings at the bottom of the page.
Under Privacy, click Clear browsing data.
Select the following check boxes from the list:
Cookies and other site and plugin data.
Cached images and files.
Click Clear Browsing Data.
To allow pop-ups in Chrome
Click
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to open the menu in the top-right corner of your Chrome browser window.Go to Settings.
Click Show Advanced Settings at the bottom of the page.
Under Privacy, select Content settings.
Under Plug-ins, click Manage exceptions.
Enter the 8x8 Contact Center domain address.
Select Allow from the drop-down list.
Click Done.