8x8 Contact Center agents can use their 8x8 Agent Workspace account to create and save CRM reports that summarize their customer and case activity. CRM reports can be viewed in a browser window. If your computer has Microsoft Excel installed, you can generate a report as an Excel spreadsheet.
Note:
If enabled by your 8x8 Contact Center administrator, as an agent, you can create or download custom reports to extract the desired customer data. You can always run a report even if the ability to download the report is disabled.
Refer to the following information on creating CRM reports: