We have enhanced our Chat editor and FAQ for 8x8 8x8 Contact Center chat channel. The chat editor in (Undefined variable: 8x8VariablesSet.AgtConsole) allows you to insert rich media FAQs directly into the messages and share with customers during a chat interaction. Alternatively, you can insert them as a link to HTML content. The chat editor supports regular text formatting, images, and links.
To insert an FAQ response during a live chat, go to Help > FAQ from the Control Panel menu, search for relevant information, and click Send in the live chat.
Note:
Tables and more complex HTML elements or content are not supported by the editor, and will always be inserted into the chat as a link to the HTML content.
HTML Tags in Chat Editor
Type | HTML Tags |
|---|---|
Supported tags (inserted directly) |
|
Not supported tags (inserted as link) | <table>, <tr>, <thead>, <td> |