Enhanced Email Attachments

We have made the following enhancements to the email attachments in Local CRM:

• Increased limitation on the size of attachments from 12 MB to 20 MB.

• Ability to add email attachments already linked to the case or linked to the follow-ups while replying to or forwarding the email.

• Removed limitation on the number of attachments as long as they do not exceed 20 MB. Earlier, we were limited to five attachments.

To send an email with attachments:

1. Accept an incoming email.

2. Review the email and click Reply.

3. Select from Reply, Reply All, or Forward options and craft your response.

4. In the Attachment section:

   • Click Select files from cases/follow-ups.
     A list of attachments linked to the case and/or follow-ups is displayed.
     OR

   • Click Attach files or drop files here to select a file from your computer.

5. Select the desired attachments.

   Note:

   The combined size of the attachments must not exceed 20 MB.

6. Click Send.