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Get started with 8x8 Contact Center Chrome extension for Salesforce

  • Published on Aug 12, 2026
  • 1 minute(s) read
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Note: 8x8 Contact Center for Salesforce Chrome extension is currently only available to Beta customers.

After installing the 8x8 Integrations extension, and managing the required permissions, you can start using the integration.

To launch the integration:

  1. Log in to Salesforce.

  2. Click the 8x8 icon to open the integration. The integration will open as a new browser window.
    8x8 Integration icon location in Salesforce

  3. The Salesforce authentication page opens briefly in a new tab and closes when completed.

  4. If this is the first time using the integration, you are prompted to complete the onboarding.

  5. Click Continue to Set up.
    Overview of 8x8 dialer integration with Salesforce, highlighting key features and setup button.

  6. Select 8x8 Contact Center. The system remembers your selection.

  7. Click Select.

  8. Enter your VCC domain. Enter the URL https://sso.8x8.com/login/vcc-naX. In the URL, change naX to your tenant cluster, e.g. https://sso.8x8.com/login/vcc-na12.

  9. Click Continue.

  10. When prompted, log in with your agent credentials.

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